Terms and conditions

All prices include value added tax (VAT) applicable in Spain.

If you live in an area of ​​the EEC exempt from VAT (for example, the Canary Islands) you must indicate this to us in the comments of the order and we will refund this amount and send you an invoice without VAT. It will be necessary to enter a NIF and address that certifies this circumstance.

If your company in the EEC has a European VATID, you must indicate it in the observations of the order, specifying the VATID in the order and we will refund the corresponding amount and send an invoice without VAT.

72 hours for products in stock, and 4 to 5 days for the rest of the products. In the event that the order is made after 5:00 p.m., it will be considered one more day, and the shipment will be made from next business day.

The prices and the availability of the products are valid, while stocks last.

In the case of ending the stock of a product requested by the customer, the option will be given to choose between the immediate refund of the purchase amount or a product with similar characteristics.

In the event of an incidence in shipments, the maximum period for claims is 24 hours maximum after receipt of the merchandise.

Our agreement with the ASM GLS BLD network allows us to have exceptionally low shipping costs.

We will manage the shipment as quickly as possible. As soon as we have all the merchandise prepared, packed and labeled in our logistics center, the express courier companies ASM GLS BLD will deliver it to you in a maximum of 72 hours.

 The conditions of use of this website are subject to the provisions of Spanish law, thus, for any conflict arising from the interpretation of the same, the parties will submit to the jurisdiction of the competent courts.

In the case of contacting us through the website either by sending an email or through the contact or order form, the personal data collected will be used exclusively for the purpose of providing the services requested by the user as well as proceeding to the billing of the same. To exercise their rights of access, cancellation, rectification and opposition, the user can be directed by email to info@voltiks.es

The store uses a product recommendation system based on user navigation. You can disable said tracking by disabling cookies in your browser

The terms and conditions indicated below regulate the access and use of

SUBMINISTRES ELECTRICS SANT CELONI, SL

B59957191

C / Vernedes, 1

08470 Sant Celoni Spain

www.voltiks.es, owned by SUBMINISTRES ELECTRICS SANT CELONI, SL., domiciled at C / Vernedes, 1 08470 Sant Celoni with NIF B59957191. CConstituted on 9/1/92 davant de notari Mr. Miguel Estella Garbayo i Registered in the commercial register of Barcelona Spain  volume 21671, folio 162, page B-26259 inscription 2 (hereinafter “VOLTIKS”).

1.1. These General Conditions ("General Conditions") regulate the access, navigation and use of the websites under the domains "VOLTIKS.ES" and "VOLTIKS.COM", as well as the responsibilities derived from the use of their contents (understanding, hereinafter, by "Contents" the texts, graphics, drawings, designs, codes, software, photographs, music, videos, sounds, databases, images, expressions and information, as well as any other creation protected by national laws and international treaties on intellectual and industrial property).

1.2. It will be understood that the access or the mere use of the Website by the User implies the latter's adhesion to the General Conditions that VOLTIKS.ES has published at each moment in which they access the Website. Consequently, the User must carefully read these General Conditions. In this sense, "User" will be understood as the person who accesses, browses, uses or participates in the services and activities, free or onerous, developed on the Website.

1.3. Additionally, VOLTIKS.ES may establish Specific Conditions that regulate the use and / or contracting of specific services offered to Users through the Website. Before using and / or contracting said specific services provided by VOLTIKS.ES, the User must carefully read the corresponding Particular Conditions created, where appropriate, for this purpose by VOLTIKS.ES. The use and / or contracting of said specific services implies acceptance of the Particular Conditions that regulate them in the version published by VOLTIKS.ES at the time such use and / or contracting occurs.

2. ACCESS

2.1. Access to the Website by Users is free and free, however, some of the services and content offered by VOLTIKS.ES or third parties through the Website may be subject to prior contracting of the service or product and the payment of an amount of money in the manner determined in the corresponding Particular Conditions, in which case they will be made clearly available to you.

2.2. The contracting of products and services through the Website by minors is prohibited, having to obtain duly and previously, the consent of their parents, guardians or legal representatives, who will be considered responsible for the acts that lead to carry out the minors in their charge, in accordance with current regulations.

3. USE OF THE WEBSITE

3.1. The Contents included in the Website are provided only to consumers or end users. Any unauthorized commercial use of the same, or its resale, is prohibited, unless you have the prior written authorization of VOLTIKS.ES.

3.2. If, for the use and / or contracting of a service on the Website, the User must proceed to register, the User will be responsible for providing true and lawful information. If as a result of registration, the User is provided with a password, he / she agrees to make diligent use and to keep the password secret to access these services. Consequently, Users are responsible for the adequate custody and confidentiality of any identifiers and / or passwords that are supplied by VOLTIKS.ES, and they undertake not to assign their use to third parties, whether temporary or permanent, or to allow their use access to outsiders. The User will be responsible for the unlawful use of the services by any illegitimate third party who uses a password for this purpose due to careless use or loss of the same by the User.

However, it is important to note that identification and authentication by username and password is an unreliable method compared to advanced electronic signature.

3.3. By virtue of the foregoing, it is the User's obligation to immediately notify the managers of the Website about any fact that allows the improper use of identifiers and / or passwords, such as theft, loss, or access not authorized to them, in order to proceed with their immediate cancellation. As long as such events are not communicated, VOLTIKS.ES will be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorized third parties.

3.4. Access, navigation and use of the Website is the responsibility of the User, for which reason the User undertakes to diligently and faithfully observe any additional instructions given by VOLTIKS.ES or by authorized VOLTIKS.ES personnel regarding the use of the Website. and its contents.

3.5. Therefore, the User agrees to use the content diligently, correctly and lawfully and, in particular, agrees to refrain from:

· Use the contents for purposes or effects contrary to the law, morals and generally accepted good customs or public order;

· Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted;

· Use the contents and, in particular, the information of any kind obtained through the page or the services to send publicity, communications for direct sales purposes or for any other kind of commercial purpose, unsolicited messages directed to a plurality of people regardless of their purpose, as well as to refrain from marketing or disclosing said information in any way.

4. PERSONAL DATA

4.1. Consent

To use or have access to any of the content and / or services that are incorporated into the Website, VOLTIKS.ES may request the Users to fill in certain registration forms that necessarily imply the provision of certain personal data. VOLTIKS.ES will process said data in accordance with the purposes and under the conditions that are set out in each case.

By completing and sending any form incorporated into the Website, the User expressly consents and authorizes VOLTIKS.ES to collect, process or assign, as the case may be, the personal data that is requested in accordance with the purposes and under the conditions that are exposed in each case, such as promotions, and shipments.

Your data will be incorporated into a file under the responsibility of VOLTIKS.ES, in order to manage the processing and execution of your order.

4.2. Security measures

VOLTIKS.ES has adopted and will adopt all the technical and organizational security measures that are mandatory, in accordance with the provisions of current legislation and existing quality standards in the sector, in order to guarantee the maximum security and confidentiality of the comunications.

VOLTIKS.ES undertakes to comply with the duty of secrecy and confidentiality regarding the personal data contained in the file, in accordance with the applicable legislation.

Notwithstanding the foregoing, the User acknowledges and accepts that (i) security measures on the Internet are not impregnable, (ii) the networks used on the Internet are not secure and (iii) any communication sent by this means may be intercepted or modified. by unauthorized persons.

4.3. Rights of access, rectification, cancellation and opposition

The User may exercise the rights of access, rectification, cancellation and opposition by contacting the Owner, at the address included in these Conditions. VOLTIKS.ES C / Vernedes, 1 08470 Sant Celoni Barcelona  Spain , ​​or INFO@VOLTIKS.ES

5. NEWSLETTER AND ELECTRONIC COMMUNICATIONS

5.1. VOLTIKS.ES, Incorporated on 1/9/92 davant de notari Mr. Miguel Estella Garbayo i Registered in the commercial register of Barcelona  Spain volume 21671, folio 162, page B-26259 inscription 2ª.

You can contact us by phone +34 670 22 31 40., or by email at the address INFO@VOLTIKS.ES

2.- Collection and processing of personal data

During the process of ordering or opening a new account, personal data will be collected. These data will be incorporated into a file under the responsibility of VOLTIKS.ES, in order to manage the processing and execution of your order. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time.

Unless you expressly consent to the continuation of the use of your personal data, these will be blocked once the order has been executed and the purchase price has been paid in full. Your personal data will be deleted after the legally established period for the fulfillment of our commercial and tax obligations, as long as you have not expressly authorized the continuation of its use.

3.- Recipients of personal data

Your personal data will be communicated to the transport agency in charge of shipping the merchandise. Likewise, your data will be transferred, where appropriate, to the credit institution providing the payment services within the framework of the payment management.

4.- Rights of access, rectification, cancellation and opposition

You can exercise your rights of access, rectification and cancellation and opposition to your personal data, free of charge, by sending an email to the address: INFO@VOLTIKS.ES

5.2. VOLTIKS.ES informs that it will send commercial communications by electronic means with information about other products, services and events, both its own and those of its sponsors, that may be of interest to the Users of the Website when they expressly request it. Said consent may be revoked at any time by the user.

5. NEWSLETTER AND ELECTRONIC COMMUNICATIONS

5.1. VOLTIKS.ES, Incorporated on 1/9/92 davant de notari Mr. Miguel Estella Garbayo i Registered in the commercial register of Barcelona  Spain volume 21671, folio 162, page B-26259 inscription 2ª.

You can contact us by phone +34 670 22 31 40., or by email at the address INFO@VOLTIKS.ES

2.- Collection and processing of personal data

During the process of ordering or opening a new account, personal data will be collected. These data will be incorporated into a file under the responsibility of VOLTIKS.ES, in order to manage the processing and execution of your order. If you have previously given your express consent, we will use your email address to send commercial communications. You can unsubscribe from them at any time.

Unless you expressly consent to the continuation of the use of your personal data, these will be blocked once the order has been executed and the purchase price has been paid in full. Your personal data will be deleted after the legally established period for the fulfillment of our commercial and tax obligations, as long as you have not expressly authorized the continuation of its use.

3.- Recipients of personal data

Your personal data will be communicated to the transport agency in charge of shipping the merchandise. Likewise, your data will be transferred, where appropriate, to the credit institution providing the payment services within the framework of the payment management.

4.- Rights of access, rectification, cancellation and opposition

You can exercise your rights of access, rectification and cancellation and opposition to your personal data, free of charge, by sending an email to the address: INFO@VOLTIKS.ES

5.2. VOLTIKS.ES informs that it will send commercial communications by electronic means with information about other products, services and events, both its own and those of its sponsors, that may be of interest to the Users of the Website when they expressly request it. Said consent may be revoked at any time by the user.

6. COOKIES AND IPS

6.1. This WEBSITE uses cookies, which are small files that are downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize to user.

The Website uses Google Analytics, an analytics service from Google, Inc. (“Google”). Google Analytics uses cookies, text files located on your computer, in order to carry out a Web analytics on how users use the Web. The information generated by the cookie about your use of the Web (including your IP address), will be transmitted and stored by Google on Internet servers in the United States. Google will not associate your IP address with any other data that Google has. You can reject the treatment of data or information by rejecting the use of cookies by selecting the appropriate configuration of your browser, however, you should know that if you do so, you may not be able to use the full functionality of this website. For more information about Google Analytics, click here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

In addition, you can prevent the recording of the data provided by the cookie to Google regarding the use of the website (including your IP address), as well as the processing of this data by Google by downloading and installing the plug-in on your computer. browser available through the following link:

https://tools.google.com/dlpage/gaoptout?hl=es

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.

For more information about Firefox, click here:

http://support.mozilla.org/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-#w_configurar-las-cookies

For more information about Chrome, click here:

http://support.google.com/chrome/bin/answer. py? hl = es & answer = 95647

For more information about Explorer, click here:

http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

For more information about Safari click here: http://support.apple.com/kb/ph5042

For more information about Opera, click here: http://help.opera.com/Windows/11.50/es- ES / cookies.html "

7. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

7.1. VOLTIKS.ES is the owner of the exploitation rights of intellectual and industrial property of the Website and is also the owner or has the corresponding license on the intellectual, industrial and image property rights of the Contents available through it.

7.2. In no case will it be understood that the User's access and navigation implies a waiver, transmission, license or total or partial transfer of said rights by VOLTIKS.ES.

7.3. Consequently, it is not allowed to suppress, evade or manipulate the copyright notice ("copyright") and any other data identifying the rights of VOLTIKS.ES or its owners incorporated into the contents, as well as the technical devices of protection, fingerprints or any information and / or identification mechanisms that may be contained in the contents.

7.4. Likewise, it is prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by mail, transmit, use, process or distribute in any way all or part of the contents included in the Site. Web for public or commercial purposes, if you do not have the express written authorization of FVOLTIKS.ES or, where appropriate, of the owner of the corresponding rights.

8. LICENSE ON COMMUNICATIONS

8.1. In the event that the User sends information of any kind to the Website, he declares, guarantees and accepts that he has the right to do so freely, that said information does not infringe any intellectual property, trademark, patent, trade secret rights, or any other third party right, that said information is not confidential and that said information is not harmful to third parties.

8.2. The User acknowledges assuming responsibility and will hold VOLTIKS.ES harmless for any communication that she provides personally or on her behalf, with said responsibility reaching without restriction the accuracy, legality, originality and ownership thereof.

8.3. Acceptance of these General Conditions implies the exclusive assignment by the User of any right to exploit intellectual or industrial property that the User may hold over the communications made through the Website or to VOLTIKS.ES.

9. RESPONSIBILITIES AND GUARANTEES

9.1. VOLTIKS.ES guarantees as far as possible, the legality, reliability, usefulness, veracity or accuracy of the services or information provided through the Website, the purchase contract will not be valid, when it incurs bad faith by the user.

9.2. Consequently, VOLTIKS.ES does not guarantee or is responsible for: the continuity of the contents of the Website; the absence of errors in said contents nor the correction of any defect that may occur; the absence of viruses and / or other harmful components on the Website or on the server that supplies it; the invulnerability of the Website and / or the impregnability of the security measures adopted therein; in the absence of usefulness or performance of the contents of the Website; (vi) the damages caused, to himself or to a third party, by any person who violates the conditions, rules and instructions that VOLTIKS.ES establishes on the Website or through the violation of the Website's security systems .

9.3. However, VOLTIKS.ES declares that it has adopted all the necessary measures, within its possibilities and the state of technology, to guarantee the operation of the Website and prevent the existence and transmission of viruses and other harmful components to Users. Conditions of use of this website are subject to what is established in current Spanish and European legislation.The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile user.

9.4 “Repair and replacement will conform to the following rules:

a) They will be free for the consumer and user. Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials, provided that it is not due to misuse, they will be free .

9.4 For its part, Article 123 of the TRLGDCU recognizes that: "The seller is liable for any lack of conformity that appears within a period of two years from delivery." Likewise, section 5 of article 123 recognizes that: "The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it."

10. LINKS

10.1. Links to other Websites:

On the Website, the User may find links to other web pages through different buttons, links, banners, etc., which are managed by third parties. VOLTIKS.ES does not have the power or human or technical means to know, control or approve all the information, content, products or services provided by other websites to which links are established from the Website. Consequently, VOLTIKS.ES cannot assume any type of responsibility for any aspect related to the web page to which a link is established from the Website, specifically, by way of example and not limited to, its operation, access, data , information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.

The establishment of any type of link by the Website to another external website does not imply that there is any kind of relationship, collaboration or dependence between VOLTIKS.ES and the person responsible for the external website.

10.2. Links on other websites to the Website

If any User, entity or website wishes to establish some type of link to the Website, they must abide by the following stipulations:

· The link may only be directed to the Main Page or Home of the Website, unless expressly authorized in writing by VOLTIKS.ES.

· The link must be absolute and complete, that is, it must take the User, by means of a click, to the URL address of VOLTIKS.ES http://www.VOLTIKS.ES and must cover the entire extension of the screen the Main Page of the Website. In no case, unless VOLTIKS.ES expressly authorizes it in writing, the website that makes the link may reproduce, in any way, the Website, include it as part of its website or within one of its "frames "or create a" browser "on any of the pages of the Website.

· On the page that establishes the link, it cannot be declared in any way that VOLTIKS.ES has authorized such a link, unless VOLTIKS.ES has done so expressly and in writing. If the entity that makes the link from its page to the Website correctly wishes to include on its website the brand, denomination, commercial name, label, logo, slogan or any other type of identifying element of VOLTIKS.ES and / or it Website must previously have your express written authorization.

· VOLTIKS.ES does not authorize the establishment of a link to the Website from those web pages that contain materials, information or illicit, illegal, degrading, obscene content, and in general, that contravene morality, public order or social norms generally accepted.

VOLTIKS.ES does not have the power or human and technical means to know, control or approve all the information, content, products or services provided by other websites that have established links to the Website. VOLTIKS.ES does not assume any type of responsibility for any aspect related to the Website that establishes that link to the Website, specifically, by way of example and not limited to, its operation, access, data, information, files, quality and reliability of its products and services, its own links and / or any of its contents, in general.

11. SERVICES PROVIDED BY THIRD PARTIES THROUGH THE WEBSITE

11.1. Likewise, through the Website, VOLTIKS.ES may enable third parties to advertise or provide their services. In these cases, VOLTIKS.ES will not be responsible for establishing the General and Particular Conditions to be taken into account in the use, provision or contracting of these services by third parties and, therefore, cannot be held responsible for them.

11.2. VOLTIKS.ES does not guarantee the legality, reliability and usefulness of the services provided by third parties through this page or on which VOLTIKS.ES only acts as an advertising channel.

11.3. VOLTIKS.ES will not be liable for damages of any kind caused by services provided by third parties through this page and, in particular, by way of example, those caused by:

i. failure to comply with the law, morals or public order;

ii. the incorporation of viruses or any other computer code, file or program that may damage, interrupt or impede the normal functioning of any software, hardware or telecommunications equipment;

iii. the infringement of intellectual and industrial property rights, business secrets, contractual commitments of any kind.

iv. the performance of acts that constitute illicit, misleading or unfair advertising and, in general, that constitute unfair competition;

v. the lack of veracity, accuracy, quality, relevance and / or timeliness of the content transmitted, disseminated, stored, received, obtained, made available or accessible;

saw. the infringement of the rights to honor, personal and family privacy and the image of people or, in general, any type of third party rights;

vii. the inadequacy for any kind of purpose and the disappointment of the expectations generated, or the vices and defects that could be generated in the third-party relationship;

viii. non-compliance, delay in compliance, defective compliance or termination for any reason of the obligations contracted by third parties and contracts made with third parties.

12. DURATION AND MODIFICATION

12.1. VOLTIKS.ES may modify the terms and conditions stipulated herein, in whole or in part, publishing any change in the same way as these General Conditions appear or through any type of communication addressed to Users.

12.2. The temporary validity of these General Conditions coincides, therefore, with the time of their exposure, until they are totally or partially modified, at which time the modified General Conditions will take effect.

12.3. Regardless of the provisions of the Particular Conditions, VOLTIKS.ES may terminate, suspend or interrupt, at any time without prior notice, access to the contents of the page, with no possibility for the User to demand any compensation. After said termination, the prohibitions on the use of the contents set forth above in these General Conditions will remain in force.

13. GENERAL

13.1. The headings of the different clauses are only informative, and will not affect, qualify or expand the interpretation of the General Conditions.

13.2. In the event of a discrepancy between the provisions of these General Conditions and the Specific Conditions of each specific service, the provisions of the latter shall prevail.

13.3. In the event that any provision or provisions of these General Conditions are considered null and void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, said nullity or inapplication will not affect the other provisions of the General Conditions or the Particular Conditions of the different services of VOLTIKS.ES.

13.4. The non-exercise or execution by VOLTIKS.ES of any right or provision contained in these General Conditions will not constitute a waiver thereof, unless acknowledgment and agreement in writing by you.

15. WITHDRAWAL

 15.1 Right of withdrawal

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, always with the original packaging in good condition of the purchased product.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at VOLTIKS.ES, C / Vernedes, 1

08470 Sant Celoni Barcelona Spain  INFO@VOLTIKS.ES]. You can use the model withdrawal form below, although its use is not mandatory.

To meet the withdrawal period, it is enough that the communication regarding your exercise of this right is sent before the corresponding period expires, remember to preserve well the state of the product packaging so that it is received in good condition.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, not including delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are report your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You must return or deliver the goods directly to us or VOLTIKS.ES, C / Vernedes, 1

08470 Sant Celoni Barcelona Spain  INFO@VOLTIKS.ES, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Withdrawal form model

- For the attention of VOLTIKS.ES, C / Vernedes, 1 08470 Sant Celoni Barcelona  Spain INFO@VOLTIKS.ES

- We hereby inform you (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)

- Order on / received on (*)

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper) "

- Date